Teenagers must have missed a concert or lost their money after the weather canceled the Jetstar flight
Ricky Wilson / Stuff
Jetstar offered two options to four teenagers from Wellington traveling to a concert in Auckland after their flight was canceled by high winds – either a flight which took off 24 hours after the start of the concert, or the loss of their tickets. ‘plane.
A group of four teenagers planning to travel to an Auckland concert had their Jetstar flight from Wellington canceled due to extreme weather, but were told the alternatives were either a flight departing 24 hours after start of the concert, or the loss of their plane tickets.
Thomas Meyer, 17, booked tickets months ago to see rapper Tyler, The Creator at Auckland’s Spark Arena on Friday with three friends. The Kāpiti Coast group planned to fly out of Wellington on Thursday and spend two nights in Auckland.
Meyer’s father, David, said his son was “super excited” for the big trip.
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“[Thomas] hasn’t been out of the Wellington area for almost two years,” he said. “This is her first trip to Auckland without parents or older siblings.”
But high winds on Thursday canceled the outbound Jetstar flight and the airline’s picks had to be put on an outbound flight at 7.30pm on Saturday, more than 24 hours after the concert started, or lose their plane tickets.
The parents looked for other options, including flights from Palmerston North, so the group wouldn’t miss the American rapper and eventually one of the parents volunteered to lead the seven-hour trip to Auckland.
David Meyer said he understood the reason for the cancellations was beyond the airlines’ control, but believed Jetstar could have come up with better solutions, such as converting fares into flight credits.
“I don’t see why a loan can’t be withheld. They are when Covid is the reason so why not a weather event? he said. “I think Jetstar should be more flexible.”
Air New Zealand chief executive Greg Foran said yesterday the airline was encouraging those caught up in cancellations and having non-emergency trips to raise their fare.
A Jetstar spokesperson said passengers were entitled to a credit voucher if they were not rebooked on an acceptable flight.