Woman hopes for refund after Adele concert canceled

KANSAS CITY, Mo. – In the world of COVID-19, you take a risk every time you plan a big trip or book a ticket for a big event.

Adele fans have learned that the singer canceled her entire Las Vegas, Nevada residency less than 24 hours prior. She made the announcement in a moving video and said COVID-19 was causing too many problems with crew members and delivery delays.

The announcement was a hard pill to swallow for Kansas City, Missouri, single mother and local business owner Lily Williams.

Williams has been planning the trip to Las Vegas since early December and spent nearly $2,000 there between the cost of tickets, hotel prices and airfare.

“It just seems avoidable, I feel like she could have said something even three days ago, a lot of hotels said if you gave 72 hours notice it wouldn’t matter d ‘cancel,” Williams said.

Williams and her friend who she was planning to go with are currently trying to figure out if they can get refunds on tickets, hotels and airfare.

Justine Sjurseth, director of Acendas Travel’s vacation division, said the situation is one travel advisors are seeing a lot at the moment.

Between airline and event cancellations and ever-changing testing restrictions and policies, the travel industry is a complex world right now.

“There are a lot more things we juggle as travel advisors now than we had to in the past,” Sjurseth said.

Sjurseth strongly recommends that travelers try to be as flexible as possible when planning trips and obtain canceled travel insurance for any reason.

“Most travel insurance companies had a written clause in most of their policies that exempted them from having to pay COVID claims because this is a global pandemic and that was a small exception in the fine print,” Sjurseth said.

Williams said in hindsight that she should have purchased travel insurance, but she never imagined something like this would happen.

“It’s not something I’m going to lose sleep over or anything, there are far worse issues in the world, but it’s disappointing to go through all the planning and spend the money to do something, take a break as a mom do something big like that and then have it canceled so close to that,” Williams said.

Although she won’t be visiting Adele in Las Vegas this weekend, she still has a sense of humor.

“Guess I’m going to enjoy restaurant week in Kansas City haha,” Williams said.


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Corina C. Butler